Privacy policy
Last updated: July 3, 2025
AIVO operates this store and website, including all related information, content, features, tools, products, and services (collectively, the “Services”) in order to provide you with a curated shopping experience. AIVO is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By accessing or using any of the Services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.
Personal Information We Collect or Process
When we use the term “personal information,” we refer to information that identifies or can reasonably be linked to you or another person. Personal information does not include anonymized or de-identified information.
Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information:
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Contact details such as your name, billing address, shipping address, phone number, and email address
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Financial information such as payment card details, payment confirmations, and transaction information (processed securely by our payment providers)
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Account information including login credentials, preferences, and settings
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Transaction information including products viewed, added to cart, purchased, returned, exchanged, or canceled
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Communications including messages you send to us through customer support or other inquiries
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Device information including IP address, browser type, device identifiers, and network information
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Usage information regarding how you interact with and navigate the Services
Sources of Personal Information
We may collect personal information from the following sources:
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Directly from you, such as when you make a purchase, create an account, contact us, or otherwise provide information
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Automatically, through your interaction with the Services, including cookies and similar technologies
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Service providers, who collect or process information on our behalf
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Third-party partners, where permitted by law
How We Use Your Personal Information
We may use your personal information for the following purposes:
Provide, Tailor, and Improve the Services
To operate our business and provide the Services, including processing payments, fulfilling orders, managing accounts, shipping products, handling returns, and improving customer experience.
Marketing and Advertising
To send promotional communications and show advertisements based on your interactions with our Services, subject to your communication preferences and applicable laws.
Security and Fraud Prevention
To protect the Services, detect fraudulent or malicious activity, and ensure a secure shopping experience.
Communicating with You
To respond to inquiries, provide customer support, and maintain our relationship with you.
Legal Compliance
To comply with applicable laws, regulations, legal processes, and enforce our terms and policies.
How We Disclose Personal Information
We may disclose your personal information in the following circumstances:
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With Shopify, payment processors, fulfillment providers, analytics providers, and other service providers that help us operate our business
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With marketing and advertising partners, in accordance with their privacy policies and applicable law
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When you direct or consent to such disclosure
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With affiliates or within our corporate group
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In connection with a business transaction, legal obligation, or to protect our rights and the rights of others
Relationship with Shopify
The Services are hosted by Shopify, which processes personal information to provide and improve the Services. Information may be transferred to countries outside your residence.
Shopify may use personal information from your interactions with our store and other merchants to provide enhanced services. Shopify is responsible for this processing. To learn more, visit the Shopify Consumer Privacy Policy or exercise your rights via the Shopify Privacy Portal.
Third-Party Websites and Links
The Services may include links to third-party websites. We are not responsible for the privacy practices or content of these third parties. We encourage you to review their privacy policies before providing personal information.
Children’s Data
The Services are not intended for children. We do not knowingly collect personal information from individuals under the age of majority. If you believe a child has provided us with personal information, please contact us so we can delete it.
Security and Retention
While we take reasonable measures to protect your personal information, no security system is completely secure. Information retention depends on legal, operational, and contractual needs.
Your Rights and Choices
Depending on your location, you may have rights to:
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Access or know what personal information we hold
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Request deletion or correction of your personal information
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Request portability of your personal information
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Opt out of marketing communications
If you reside in the UK or EEA, you may also have rights to object to or restrict processing and withdraw consent where applicable.
Requests can be made by contacting us using the details below. We may need to verify your identity before fulfilling requests.
Complaints
If you have concerns about our privacy practices, please contact us. You may also have the right to lodge a complaint with your local data protection authority.
International Transfers
Your personal information may be transferred and processed outside your country. Where required, we rely on recognized legal safeguards such as Standard Contractual Clauses.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:
For the purposes of applicable data protection laws, AIVO is the data controller of your personal information.