FAQs
What is AIVO?
AIVO is a wellness-focused brand designed to improve everyday water quality. Our products help reduce common impurities in shower water while maintaining strong pressure — supporting a more comfortable, balanced daily routine.
We believe better water should be simple, effective, and easy to live with.
How does the AIVO shower head work?
AIVO uses a layered filtration system that helps reduce common elements found in household shower water, such as chlorine and other impurities.
The system works quietly in the background — filtering water while preserving strong, consistent flow for a satisfying shower experience.
Will AIVO reduce my water pressure?
No. AIVO is engineered to maintain strong water pressure.
Many customers actually report improved flow after switching, thanks to the internal design that balances filtration and performance.
Skin, Hair & Daily Use
Can AIVO make a difference for skin and hair?
Yes — because it starts with the water.
Shower water comes into contact with your skin and hair daily. By reducing unwanted elements in the water, AIVO helps create a gentler environment that many customers associate with softer skin and smoother-feeling hair over time.
Results can vary depending on individual water quality and usage.
Is AIVO suitable for sensitive skin?
Yes. AIVO is designed for everyday use and is suitable for all skin types, including sensitive skin.
Our focus is on reducing harsh exposure rather than introducing aggressive treatments.
Is AIVO easy to install?
Yes. AIVO installs in minutes and requires no tools.
It fits standard shower fittings and simply screws on. Most customers complete installation in under five minutes.
Will AIVO fit my shower?
AIVO is designed to fit standard shower connections found in most homes.
If you’re unsure about compatibility, our support team is happy to help before you order.
Replacement Filters
How often should I replace the filter?
For best performance, we recommend replacing the AIVO filter every 3–4 months, depending on water quality and usage.
Regular replacement helps maintain filtration effectiveness and the overall shower experience.
Is replacing the filter difficult?
Not at all. Replacing the filter takes less than one minute and requires no tools.
Simply twist, swap, and you’re ready to go.
Shipping & Returns
How long does shipping take?
Orders are typically delivered within 5–10 business days, depending on your location.
You’ll receive a tracking number as soon as your order ships so you can follow its progress.
What is your return policy?
We offer a 30-day return policy.
If you’re not satisfied with your AIVO product, you can request a return within 30 days of delivery. Our support team will guide you through the process to ensure it’s handled smoothly.
How do I contact AIVO support?
If you have questions about your order or product, you can reach us via our contact page or email our support team directly.
We aim to respond to all inquiries within 24–48 hours.
Still Have Questions?
We’re here to help.
If you don’t see your question above, feel free to reach out — we believe support should feel as thoughtful as the products we make.